CRM

Sơ đồ CRM gồm giai đoạn bán hàng, bán lại và chăm sóc khách hàng cùng các phòng ban liên quan

Shopee CRM case study 2026: how sellers keep customers when the data stays on the marketplace

July 22, 2022

Tin Le

Shopee has hidden buyer names, phone numbers and addresses since July 2024, and Vietnam's data protection law took effect in 2026. Here is how sellers can still run CRM with the tools the marketplace allows.

Case Study: Amazon và Starbucks đã áp dụng Flywheel Marketing thành công như thế nào?

Case study: how Amazon and Starbucks made flywheel marketing work

June 28, 2022

Tin Le

How Amazon's Virtuous Cycle and Starbucks's Digital Flywheel work, and what sellers can borrow from them: customer experience, SEO, product analysis and reputation.

Customer relationship management và Hệ thống CRM

Customer relationship management and CRM systems

May 07, 2022

Tin Le

What customer relationship management is, what a CRM system actually does for sales, marketing and service teams, and how to choose between B2B, B2C, cloud, on-premises and hybrid CRM.

Shopee CRM case study 2026: how sellers keep customers when the data stays on the marketplace

Case study: how Amazon and Starbucks made flywheel marketing work

Customer relationship management and CRM systems

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