What a customer data platform does, how the CDP industry looked in early 2022, and what Vietnamese founders and data leaders say about putting CDPs to work in local businesses.
A practical guide to customer data platforms: what a CDP does, the main types, CDP vs DMP vs CRM, and how to tell whether your business is ready for one.
Part 2 of our Slack case study covers its freemium offer, the four fits behind $100 million in ARR, its acquisitions and how it future-proofed the brand.
How Slack grew from the ashes of Glitch into the fastest-growing business app in history: the preview launch, the Wall of Love, its brand and its focus on customer experience.
How Amazon's Virtuous Cycle and Starbucks's Digital Flywheel work, and what sellers can borrow from them: customer experience, SEO, product analysis and reputation.